Everything Your Platform Needs.
One Team.
24/7, 100% on-shore support for Dynamics 365 Finance and Supply Chain. We're there when something breaks, we keep upgrades from becoming emergencies, and we keep your platform moving forward.
Managed Support
We evaluate and triage Tier 1-3 support requests for Microsoft Dynamics 365 Finance and Supply Chain Management. Our team is 100% on-shore, and our consultants have sat on both sides of the coin as end-users and as implementers.
- Tier 1-3 support. One team handles everything from end-user how-do-I questions to deep break/fix work.
- Standard hours are 8am to 8pm EST, Monday through Friday. Extended nights, weekends, and holiday coverage are available on select packages, up to true 24/7.
- Submitting a request is simple. Your designated contacts (IT helpdesk, IT management, finance systems manager) submit right through the client portal.
- One portal for everything. Every request, its status, and its history live in the portal, so nothing gets lost in an inbox.
- Architect and senior resources when you need them. They're included on our upper tiers, and we can build them into a custom plan at any level.
Severity & Response Times
Every ticket gets acknowledged and assigned a severity within 30 minutes. From there, the clock's on us.
Your business is down or seriously degraded and it can't wait. We work it with you continuously until it's resolved.
Something's broken and it hurts, but you've got a workaround and business can keep moving while we fix it.
A minor annoyance that isn't holding anything up. We'll handle it during business hours and keep you posted.
One Version Management
Microsoft's One Version release cadence never stops, and left unmanaged it'll eventually break something you care about. We own the update train so it works for your business instead of against it.
- Required environment upgrades get planned, tested, and executed on Microsoft's schedule without disrupting yours.
- Two minor upgrades per year keep you current without the churn of taking every release.
- Proactive feature management. We read what's coming in each release wave and flag the parts that'll actually help your business.
- Deprecated feature planning. Nothing you depend on gets sunset without a migration plan already in motion.
What Else We Offer
Support and One Version are the baseline. Since we're already in your system every day, you also get everything below with a seat at the table.
- Out-of-the-box first. We look for the standard feature that solves your problem before anyone writes custom code.
- ISV demos, implementation & support. We evaluate, implement, and support the third-party solutions in your stack.
- Testing scenario development. Repeatable test scenarios mean every upgrade and change gets verified against how you actually work.
- Strategic planning for AI, automation & Microsoft Fabric. A roadmap for where AI, automation, and Fabric genuinely pay off for your business.
- Up to 8 hosted learning sessions per year. Led by Microsoft MVPs, FastTrack Solution Architects, and industry leaders.
Caf2Care Packages
Three tiers, one philosophy: monthly hours aren't set in stone. We mold every package to your business's needs. Architect and senior resources come with tiers 2 and 3, or we can build them into a custom plan.
Caf2Care
For teams that don't need round-the-clock coverage but want expert help with upgrades, new features, and day-to-day end-user support.
- Monthly hours bank sized to your needs
- Tier 1-3 support with full SLAs
- One Version upgrade management
- 24/7 available for break/fix support
Caf2Care +
For businesses that need 24/7 coverage with a leaner monthly baseline, plus room to scale up when demand spikes.
- Everything in Caf2Care
- True 24/7 support included
- Architect & senior resources included
- Application management, training & demos included
- Hours that scale with regular heavy usage
Caf2Care Premium
For businesses that need true 24/7 support and have a backlog of ongoing projects to keep moving.
- Everything in Caf2Care +
- Expanded monthly hours that flex as your workload shifts
- Architect & senior resources included
- Capacity for ongoing project backlogs
No two businesses use their ERP the same way, so we don't sell fixed buckets. Tell us how your team works and we'll shape the hours, coverage windows, and mix of support and improvement to fit.
Not Sure Which Package Fits?
Start with a conversation. We'll review your environment and shape a package around how your business actually runs. Sometimes the honest answer is less coverage than you expected, and we'll tell you that too.